Refund Policy

If you have any concerns about your order or would like to return an item to Super Shrooms, please contact us first athello@supershrooms.com.au 

We do not offer refunds or exchanges for change of mind, however:

If for any reason your good(s) are damaged upon receiving them, or they are not the correct product(s) you ordered, we will exchange it with a replacement product of the same value. Please take a photo and contact us within 30 days of receiving the product(s), so we can arrange to exchange it with the correct product(s). Please do not dispose of the item(s) until we have exchanged it. To make your claim please send us the following information:

• Name
• Product details
• Proof of purchase (including order number)
• Details of issue with product

We will cover all shipping costs involved in replacing and exchanging incorrect or damaged good(s).

We reserve the right to ask you to send us back the product(s) whether it is damaged, or not the correct item/product before we issue a replacement or exchange. To claim your out-of-pocket expenses for returning any product(s) to us, please send any receipts for postage to the address listed below, or email a digital copy of the receipt to hello@supershrooms.com.au. Super Shrooms Pty Ltd provides this limited warranty.

To make a claim please contact us on the email below:

hello@supershrooms.com.au

Items returned without prior contact may not be properly identified and this may either prolong or nullify your refund. Any items shipped to an improper address due to failure to contact us for return information are not our responsibility to  refund or  reship, that also applies to products with free shipping. 

If you wish to return product(s), the product must be undamaged and unopened with the seal intact. Returned product(s) will be fully inspected and evaluated before a refund is issued minus the original shipping cost. 

Please follow the exact directions provided by our customer service team in order for your refund to be received and processed appropriately and timely.

Please email us at hello@supershrooms.com.au to set up your return. 

Non-Refundable Items: Super Shrooms is not responsible for Lost, Stolen, Mis-Routed or Undelivered shipments or those seized by Customs.

Please note: if you provide us with an incomplete or incorrect shipping address and your parcel is delivered to the wrong address / unable to be delivered / or returned to us, a $10 shipping fee will be required in order to resend your order. 

Please note that refund will not include the outward shipping fee and a restocking fee of 10 AUD will be deducted to the final amount you will be refunded for.